Reading the other posts on this site I have done several things to troubleshoot. I have uninstalled and reinstalled both the essential application and the Tomcat server. I have examined the log files. I am getting a 500 error with both GET and POST requests to the reportService URL
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127.0.0.1 - - [28/Mar/2014:06:54:16 -0700] "GET /essential_viewer/reportService HTTP/1.1" 500 1839
28-Mar-2014 06:54:19.268 SEVERE [28] org.apache.catalina.core.StandardWrapperValve.invoke Servlet.service() for servlet [reportService] in context with path [/essential_viewer] threw exception
as far as I can tell, the problem is that the report server servlet has not properly deployed. Can you give me any guidance on how to overcome this?